justconnect24 Computers Warranty Policy aims to provide justconnect24 Computers Customers the clarity about support related queries that they may have about our products so that they feel confident in owning, using and getting required support for their justconnect24 Computers products in the warranty period.
Important Note: Customer must open a support case with justconnect24 Computers to get support service on any product, both in warranty or out-of-warranty. Customer can visit Support.justconnect24.com or Call +91 9877660628, +91 9781415937 for availing the service.
Repair or replacement will be carried out through the Company’s Service Centre or its Authorised Service Centres which will keep adding with time.
The Warranty is applicable if said product is in warranty period AND only if following conditions are met:
- This warranty applies only to Products purchased within the territory of India (“Territory”).
- This warranty is confined to the first purchaser of the product only.
- The product is a genuine justconnect24 Computers Product that has supporting invoice/bill which the customer has to share with justconnect24 Computers at the time of request.
- The product is used according to instructions given in the instruction manual and is not physically damaged / burnt / with connectors or cables damaged, etc. Such product will not be covered under warranty but can be evaluated for paid repairs. Product should be physically brought to our service center by the customer.
- NO repair attempt is made by any non-authorised person before bringing the product to justconnect24 Computers.
- Defects are NOT caused by improper use, as determined by the company personnel.
- NO modification or alteration of any nature is made in the circuitry, illegal software or body of product.
- No warranty if the Defects caused by factors human control like lightning, abnormal voltage/current, acts of God or while in transit to service centre or purchaser’s residence.
- Product will be deemed out of warranty if customer uses the product with non-standard accessories like adaptors and cables, which are not as per ratings mentioned in the specs of the product or in-case where justconnect24 Computers provides the accessories with the product and yet the customer chooses to use other sub-standard or different specifications accessories.
- All expenses & risks incurred in shipping the unit to the company’s service centre/authorised service centre will be borne by the customer.
- Failure to ship the damaged parts / Product back to us may result in you being charged for the replacement part or Product at invoice price or MRP whichever is applicable.
- In case of transportation / courier related damages arising NOT because of justconnect24 Computers, when product is sent to justconnect24 Computers service center, we would treat it “out of warranty” because of physical damage and will do repairs on paid basis.
- justconnect24 Computers owns no responsibility of any damages/loss during transit from/back to customer.
- After repairs/replacement, warranty will remain only for the unexpired period of the warranty. No extension of warranty period will be done.
- justconnect24 Computers will retain any replaced part/s or component/s.
- The company’s obligation shall be limited to repair or providing replacement of part/s only with maximum claim/s, if entertained by the company, limited to the purchase price.
- In-case the product is not repairable, justconnect24 Computers may provide an equivalent product, with minor difference, but no money refund will be made. Here the customer has to deposit all the accessories of the product. If not, then reasonable charges would be deducted for the same.
- Technological advances and Product availability status may result in your receiving a replacement product with a lower selling price than the original Product you purchased. Product equivalence will be determined by solely by justconnect24 Computers.
- The warranty is issued at Bhatinda, Punjab and Courts at Bhatinda, Punjab shall have exclusive jurisdiction over matters covered or flowing from this warranty.
DOA (Dead on Arrival – If Product you receive is damaged or defective)
justconnect24 Computers is committed to ensuring your complete satisfaction with any of our products that you buy from us.
Despite our stringent quality checks, in an unlikely case when the product you ordered from us is damaged or functionally defective or if it’s not as per your order, we request you to immediately raise a complaint with us on justconnect24 Computers or call our Customer care help line. You need to return the unused product in as-is condition, with its original packaging along with original contents like accessories and Manuals within 24 hrs from the date on which these goods are received.
- Any justconnect24 Computers product that has any defect (not caused by buyer or natural causes beyond Malwa Computer’s control), at the point of sale or within 01 days of product delivery, will be termed as Dead on Arrival (DOA).
- Products damaged while being used DO NOT qualify for a refund or replacement but can be taken up in warranty.
- Under all circumstances, the decision whether Product is DOA or not rests solely with justconnect24 Computers.
- Note: DOA shall NOT be considered under the following conditions
- In case the product defect is NOT reproduced/seen at Service Center.
- Any issues related to any 3rd party products/services
- Any Software related issues that can be remotely fixed like an App update.
- Invoice copy of the purchase bill will be necessary to claim a DOA case.
- If the product is found defective after checking by the service center then a new product or equivalent product will be issued against the faulty product. Money will not be refunded.
NB: Warranty Terms and Conditions are subject to change without any prior noti
Warranty period for different justconnect24 COMPUTERS products are as given below table
|LED TV||6 months|
|Routers & Networking||1 year|
|External Hard Disk|
|Desktops & Laptops|